Frequently Asked Questions
Where are you located?
We are based in Winnipeg, Manitoba, Canada -you can only purchase your wedding invitations on line because we do not have a local retail front store in Winnipeg or any where else.
Do you have a phone number where I can talk to someone?
Yes we do. We primarily conduct our business online, therefore the fastest way to get in touch with us is via email through our Contact Us page. However we can also be reached at (204) 391-0133.
Do you ship internationally?
Yes we ship internationally! In addition to the Canada and U.S.A., we currently ship worldwide. All orders shipping internationally can be placed directly through our website. Get more information on shipping here.
How do I place an order?
You can place your wedding invitations on line through our secure online store.
What types of payment do you accept?
We accept the following: Visa, MasterCard, American Express as well as Paypal.
Once I place my order, what happens next?
Once you purchase wedding invitations on line, you will receive an email detailing the order confirmation and also details about the proofing process.
Once you receive your PDF proofs, you have to PROOF READ over and over again! This is very important!
We will not print without
your approval! Once you have reviewed the proofs and sent your approval,
we will start the design and production of your card.
Standard production time is
5-7 weeks after you have signed off on the final proofs for our Okin Signature Collection and 4-6 weeks for our Ifeoma and Abena Collections. Care is taken
to ensure your package arrives safely.
Double check all information in the proof at this time. If you find any errors in the proof, please email us with the specific changes you need.
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Do you have a summary of your order turn around times
Yes we do. See the table below for a detailed explanation.
What is the best time to order my wedding invitations?
The best time frame to order your wedding invitations from Bibi Invitations is 4-6 months before your wedding. This time frame gives us enough time to send out your proofs and make any necessary changes.
How can I tell if my order went through?
You will receive a confirmation email when an order is placed - if you do not receive this immediately, please check you junk mail.
How many wedding invitations should I order?
One invitation for each family, couple or individual is usually required.
I didn't order enough wedding invitations. Can I order more later?
Yes, you can order more invitations a later date, but it is substantially more expensive than ordering extras up front.
What is my minimum order?
The minimum order is 75.
Are envelopes included in my order?
Yes, envelopes are included in your order and you may also have the the option of choosing different colored envelopes to match your invitation.
Can I change my order ?
Any changes to your order after payment has been submitted are not guaranteed and are at the discretion of Bibi Invitations.
Can I cancel my order?
There is a non-refundable cancellation charge. 25% of your total order or $100 (whichever is greater) will be charged if you decide to cancel your order AFTER proofs have been sent. This fee is just to cover the time and effort our designer has used in putting your proofs together.
Do you accept rush orders?
Sorry, there is no option to rush your order at this time but this option will be reconsidered in the future.
What is your return policy?
Because our wedding invitations are specifically designed for you, and cannot be resold we do not accept returns.
Will I get a proof of my order before it's printed?
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Will changes to my proof cost extra?
We offer 2 complimentary rounds of proofs for wording with your order. We charge a $15 fee for additional revisions on the proofs. Rework will not begin until payment is received.
To what extent should I change my proof?
You cannot change the whole theme of your design, proof modifications should be minor in nature for example, slight layout adjustment. More complicated changes will be addressed at our discretion and an additional fee may be be required before proceeding.
Can I change to a different font from the one offered in a design?
We do not offer font changes to uphold the integrity of our designs. All of our fonts were specifically chosen for uniqueness and balance to match this invitation design.
Can I adjust (add or remove) some elements in an invitation such as ribbons, paper layers etc?
Yes - Our invitations can be customized with the removal of paper layers or ribbons. However, we do not offer cost adjustments to any product if an element has been requested to be removed. Just indicate your request in the "special requests" form for that particular invitation. Due to the custom nature of the dies created for foil stamping, foil stamped embellishments cannot be interchanged or removed.
What kind of inserts or enclosures do you offer?
We offer small enclosures only such as reply or response cards, reception cards, change of address cards or any other information that is short. However, we don not offer large enclosures for now such as enclosures for accommodations, maps(direction).
Can I use a wedding invitation design for a party, Native Law and Custom Wedding ( African Traditional), anniversary, or any other special event?
You absolutely can! Enter the wording you would like on your card card in the personalization form.
Can you change the size of your invitations?
We cannot change the size of our invitations to match your custom size because each foil embellishment is created by making a die that has a set height and width. Altering the size of an invitation will mean creating a new set of die for that particular size required and this would become extremely expensive.
I have my own design, can you print this?
No we do not offer custom design for now but we are considering this in the near future.
Is assembly required? How will I know how to put it together?
An assembly guide is included with your order if required, as some of the invitations will require some assembly. We will also include links to ribbon tying videos for invitations with bows as they will be shipped flat.
Foil stamping is a decorative technique by which a thin sheet of metal foil called
"foil leaf" is adhered to a paper substrate through the use of a die. Foil leaf is available in every imaginable color.
Flat or Offset printing, also referred to as offset lithography, is a type of printing process. It is called offset, because the ink is not directly pressed onto the paper, but is distributed from a metal plate to a rubber mat where it is then set onto the paper.
Do you provide digital hard copies of invitations?
No. We highly recommend ordering a sample to have a feel of the final product. We provide digital proofs of the wording layout only, we do not send actual printed proofs because of the cost and time involved.
How long is the printing process, when do I receive my order?
Standard production time is 5-7 weeks after you have signed off on the final proofs for our Iya Oge Collection and 4-6 weeks for our Abena and Ifeoma Collections.
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What shipping methods do you use for Canada and USA?
All invitations are shipped by Canada post, Regular or XPresspost . XPresspost shipping takes 2-5 business days in Canada
What other countries do you ship to?
We ship to all countries except U.S.A and Canada by Fedex International Economy mail.
Please make sure you provide us with your full address.
Who covers custom, duties and taxes for international orders?
Please check your countries rules on purchasing items from Canada for more information because our international shipping prices do not include customs, taxes, duties or any other fees that may be applied to your order in your home country.