What is your cancellation and return policy?
ORDER CANCELLATIONS AND RETURNS
Due to the customized nature of our products, we do not accept returns.
There is a non-refundable cancellation charge 25% of your total order or $100 (whichever is greater), if you decide to cancel your order AFTER proofs have been sent.
This fee is just to cover the time and effort our designers have used in putting your customized proofs together.
Once you have approved your proofs and the printing process has started, your order cannot be canceled.
Our success depends on your satisfaction. We will be happy to do what we can if you are not satisfied with your order for whatever reason. Please note it is your responsibility to carefully review your proofs for errors and typos. However, in the case of a Bibi Invitations error, please accept our apologies and be assured we will fix the error as quickly as possible, redo your order at no cost and ship to you as soon as possible or offer you a full refund.
If you opt for a full refund, we will ask that you please return the order in its original form and packaging to help us enhance our quality control efforts.
We will issue a refund as soon as we receive the shipment.
Let us know if there is ANYTHING we can do to improve your ordering experience as we strive to provide you with the best customer service possible.